If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.
At Shop Ostomy Supplies, we try our best to ship your orders within 24-48 hrs of receiving it, however, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.
If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.
Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. Shop Ostomy prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 844-490-2625, live chat, or our contact us page.
Shipping charges are calculated at checkout and are based on weight, dimensions, item type, ship from location, and destination.
Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Shop Ostomy Supplies is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.
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